We are highly experienced Regulated Training Providers, and here our CEO, Gary Storer, shares the Seven Secrets for Successful Regulated Training…
Training for employees and contractors carrying out regulated roles is more complex than other forms of training. Not only must the training have a demonstrable impact on their ability to do their job but the training should be designed and delivered in a way that can be reviewed by auditors and regulators.
Often the training covers complex topics such as technical products and services, delivering customer service, following your policy and processes and understanding regulatory requirements. Follow our Define, Design, Deliver, Embed methodology for successful regulated training.
1. Training and competence:
Your Training and Competence policy should clearly set out your standards and expectations for each regulated job including recruitment requirements, initial training and accreditation, any qualification requirements, on-going CPD, supervision and quality assurance approaches and record-keeping policy.
Define a training syllabus listing every item of knowledge, skills or understanding that needs to be covered by the training.
3. Learning Path:
Define the learning path for each job, specifying how they will reach the ‘threshold’ level of competence for their role including training, experience, quality measures and any other specific requirements.
Do not rely solely on one form of training – most programmes require a combination of e-learning, self-study, workshops or classroom training and follow up coaching and support.
Effective learning takes time to take root and one-stop training is unlikely to be fully effective. Create modules covering the essential elements which can be delivered over time to take root.
Regulated training usually requires a form of assessment. These should be less about knowledge tests and more about application, so create case studies and exercises based around commonly experienced customer scenarios.
Many programmes do not plan how the training will be followed up and embedded by coaching from team leaders, quality assurance, further training or assessments and ongoing communications. Without planned embedding, the learning cannot take root.
Contact us now!
Contact us now!
If you are interested in a short complimentary workshop on best practice in regulated training.