Leadership and Manager Development

Leadership and Manager Development

Developing your leaders for regulated environments

Our extensive research into how to make a successful leader has enabled us to work with firms to strenthen their leadership. New FCA requirements have also meant that leaders are held more accountable for their actions.

Put your customers at the heart of everything you do

Successful leaders genuinely put customers at the heart of everything that happens and all decisions that are made, and feel accountable for a moral “duty of care” towards customers. They always ask about how proposals or suggestions affect putting customers first rather than putting business results and performance first.

Educate your leaders

Strengthen your leaders through Executive Coaching, either by providing 1-2-1 sessions or in group training seminars. Investing in education for your leaders will help them develop personally as well as ensure they are ‘leading by example’ within their teams.

Enterprise Learning specialises in helping regulated organisations educate leaders through 1-2-1 coaching and group training sessions.

CEO Gary Storer has a Master’s in Executive Coaching. Read his research paper on what differentiates a successful leader here

Download our Executive Coaching Customer Factsheet

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Find out more about how we work – take a look at our case studies

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Enterprise Learning were engaged following a negative audit which indicated that some treatment of arrears cases for mortgage customers had been incorrect and potential detriment caused to customers.

Our first phase was to investigate further the outcomes of the audit and to validate whether there was a problem, the populations affected and the possible scale and nature of potential redress. We did this through reviewing a sample of arrears cases and reviewing the arrears management policy, processes and treatments employed. We established a case review methodology which was agreed with both the bank and the regulators.

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For more information about our services contact us on
+44 (0) 1444 411416

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OUR CLIENTS

89% survey respondents satisfied or very satisfied with rectification and remediation projects.

AWARDS

WINNER: Best Training Provider – Compliance Register Awards 2017


WINNER: Best Customer Services – Compliance Register Awards 2016

FINALIST: Best Training Provider – Compliance Register Awards 2016


FINALIST: Best Business Development Project – British Excellence in Sales & marketing Awards (BESMA), 2016

WINNER: Best Consulting Firm of the Year – Thompson Reuters Awards 2011


WINNER: Best Consulting Services – Compliance Register Awards 2007

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