Our extensive research into how to make a successful leader has enabled us to work with firms to strenthen their leadership. New FCA requirements have also meant that leaders are held more accountable for their actions.
Leadership and Manager Development
Developing your leaders for regulated environments
Put your customers at the heart of everything you do
Successful leaders genuinely put customers at the heart of everything that happens and all decisions that are made, and feel accountable for a moral “duty of care” towards customers. They always ask about how proposals or suggestions affect putting customers first rather than putting business results and performance first.
Educate your leaders
Strengthen your leaders through Executive Coaching, either by providing 1-2-1 sessions or in group training seminars. Investing in education for your leaders will help them develop personally as well as ensure they are ‘leading by example’ within their teams.
Enterprise Learning specialises in helping regulated organisations educate leaders through 1-2-1 coaching and group training sessions.
CEO Gary Storer has a Master’s in Executive Coaching. Read his research paper on what differentiates a successful leader here
Our first phase was to investigate further the outcomes of the audit and to validate whether there was a problem, the populations affected and the possible scale and nature of potential redress. We did this through reviewing a sample of arrears cases and reviewing the arrears management policy, processes and treatments employed. We established a case review methodology which was agreed with both the bank and the regulators.
89% survey respondents satisfied or very satisfied with rectification and remediation projects.
WINNER: Best Training Provider – Compliance Register Awards 2017
WINNER: Best Customer Services – Compliance Register Awards 2016
FINALIST: Best Training Provider – Compliance Register Awards 2016
FINALIST: Best Business Development Project – British Excellence in Sales & marketing Awards (BESMA), 2016
WINNER: Best Consulting Firm of the Year – Thompson Reuters Awards 2011
WINNER: Best Consulting Services – Compliance Register Awards 2007